Thank you for choosing Silverhandicraft.com. To make your ordering easier, please read these frequently asked questions:

1. How long will it take for me to receive my order?

Orders of available merchandise will usually ship within 7-10 business days. In event a particular item is out of stock or unavailable, we will contact you to inform you of the options.

2. I sent and email and did not get a response.

Most emails are answered within minutes, and always within 24 hours. If you did not receive a response within 24 hours, please resend.

3. Are all Silverhandicraft.com products made of sterling silver?

Yes. All most Silverhandicraft.com products are made of sterling silver (925); however, we can accommodate any special request of producing a lower silver product or silver plated.


4. Are silverhandicraft.com silver products handcrafted?

Yes. All Silverhandicraft.com products made by hand from the best Vietnam silver art-carving artisans. 

5. What is sterling silver?

Sterling silver is 92.5% pure silver combined with 7.5% of an alloy such as copper or zinc which adds strength to the metal. Regardless of the differences in pattern or design, the quality of sterling is uniform throughout a piece. It is illegal to stamp a piece of silver as sterling if it does not conform to the minimum 92.5% purity standard.

6. What is silver plated?

Silver plated is a term for metal products made from a base metal that has been coated – actually, electroplated – with a thin layer of silver. There are no specific legally-mandated quality standards for silver plated products, which can be made from a variety of base metals and thicknesses of silver. Heavier thicknesses of silver enhance wear ability over time. Silver plated will tarnish much like sterling, and the care of silver plated products is similar to care for sterling silver. Silver plated products can be magnificent, but do not have the intrinsic value of solid silver items, which by definition are made entirely from precious metal.

7. How exact are the weights of items listed on your site?

As silver items are made by hand, there may be differences in the gram weight for each individual item. The weights are listed as an approximate guide – they can vary by about 10%. Silverhandicraft.com does not guarantee that the item you receive will be the same weight as listed on the site.

8. What types of products do you sell?

We are providing all silver handicraft goods as boxes, tea sets, trays, candle stands, wine glasses, picture frames, jewellery boxes, bowls, purses…We also make products depend on your design in pictures or original symbols.

9. How can I pay for my order?

All of most our transactions are performed through letters of credit and wire transfers in US Dollar.

10. What is done with my private information?

Absolutely nothing! At no time will we sell, lease, or share your individually identifiable information we receive from you to third parties. Individual information such as e-mail addresses, names, telephone numbers etc., are never sold or shared with other organizations. Silverhandicraft.com does not collect and disclose aggregate user statistics of any kind. Any information received from you is used for our own internal purposes and, where appropriate, to contact you directly.

11. Do you offer engraving on your silver items?

Yes, we do offer engraving on all of our items. Engraving can be done in English and patterns as your request.

12. How should I store my silver?

Silver should be kept absolutely dry. If your silver is used occasionally, keep it away from extreme exposure to air and store it in a tarnish-proof cloth or a silver storage box.

Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll.

Avoid contact with rubber bands or rubber products, the sulfur in rubber causes tarnishing and corrosion.

If you have any questions, please contact us. We will be on hand to assist you.


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